Ceramic products in our shop are fired by more than 1200 degrees, the product glaze has a lot to do with the temperature, there is no way in the kiln temperature, may lead to high temperature or temperature of some products surface will have small bubbles, pinholes, condensation glaze, mouth deformation and other conditions, this is normal, perfectionists please be careful.
In addition, the bamboo products in our shop are handmade, the original bamboo board is processed by natural bamboo (bamboo has young bamboo and old bamboo), so there may be color differences on the color, natural bamboo synthetic, bamboo board will inevitably have bamboo eyes, perfectionists please be careful!
About multiple products mixed batch: The whole store over 300 yuan or 200 sets can be mixed batch purchase, mixed batch according to [1 box load or 1 box load * integer] order. For example: if 1 box is packed with 10, mixed batch can only shoot 10 or 10 * integer orders.
For a single product order: the minimum starting number of a single order shall be shipped according to the number of boxes of the product, and the order shall be placed according to the supply information [the minimum starting number of batches or the number of boxes packed in 1 outer box]. For example: a certain product 1 outer box packed 60, the product alone to take at least 60 orders.
About delivery: spot order payment after the second day of delivery within three working days (if there are special circumstances customer service will be informed separately), non-spot order delivery time depends on the production cycle (urgent order, anxious delivery friends before placing orders, please consult customer service) we will try to improve efficiency, in the shortest time for you to be able to distribute good goods as soon as possible.
(Please carefully read the details of the baby, such as product size. If you are not clear, please consult the customer service staff, such as: time limitation of logistics, cost. Avoid unnecessary losses to both parties, thank you)
Products are default punching, full punching free, if you need no holes, please contact customer service to arrange production, we will try our fastest speed to arrange production for you.
In case you open the box after receiving the goods and find that the products are damaged or missing, please take a photo of the first time and provide it to our customer service for verification within 48 hours, we will reissue or refund the parents after verification, the parents can rest assured. (Ceramic products, we will use a more strict packaging packaging, but the transportation process will inevitably have a small damage, this also please understand; Mixed batch products, sometimes the number and style are many, it is inevitable that there will be leakage, this family should also understand, we will try to ask the employees to check the list one by one when shipping, and the shipper will be verified by the verification person again before shipping, reduce mistakes.)
After placing the order, the seller has completed the delivery, if the buyer needs to replace or return the goods, the buyer must bear the freight of the goods back and forth as well as the cost of packaging staff and packaging materials. In order to avoid the wrong shooting to bring losses to both sides, please take a clear picture, thank you!
Many customers are asking if they can provide product pictures. This, no problem, if you think our picture is suitable, please contact customer service!
